To ensure you are fully satisfied with the product and experience, we will require 2 – 3 working days to process your order on placing it and 5 – 7 working days to have the happiness delivered to your doorstop. Working days do not include – Saturday / Sunday or any national holiday. At times in case of transport strikes, please consider it as non working days.
To ensure delivery on time, we urge our friends to purchase on a prepaid basis. It helps our delivery partners increase their efficiency as well and you are greeted with your box in time. But no pressure, we will anyway get you your box. For more on payments and refund do go through our return and refund policies.
If due to any reason unknown to ‘MARPESO!’ you receive damaged happiness, please do write to us immediately on receipt. We are more than welcoming to receive images showcasing the damage. It will only help our quality team to address your grievances quicker.
Address incomplete, illegal, incorrect or cannot be located.
If You refuse or cancel your order on delivery. Because we shouldn’t run after something that doesn’t want to be found or accepted, our courier partners will attempt delivery 3 times. The first one will be attempted without a call and incase of non delivery, you will receive a call from an unknown number, we hope you do take time out to answer their call and ease them from the heat and other weather conditions they have signed up to deliver you happiness.
Incase of return,
The customer can chose to ship the product to our studio. Alternatively, we can schedule a reverse pickup for your convenience which is chargeable.
For Return kindly contact hello@marpeso.com